Legal

Refunds and cancellation

The short version: the first month is free so you can find out whether it works before paying anything, you can stop whenever you like, and we do not charge to leave.

Last updated 5 September 2026.

The free first month

Every new business gets its first month free. Nothing is charged during it and nothing is owed if you stop before it ends. This exists so that the decision to pay is made after seeing real bookings arrive, not before.

Cancelling

Tell us and we will stop the subscription — no notice period, no fee, no form to fill in. Your account keeps working until the end of the period you have already paid for.

Monthly plans

Billed one month at a time. If you cancel, the current month is not refunded but you are not charged again — you keep the service until that month ends.

Yearly plans

Billed once for twelve months at the reduced rate. If you cancel part way through, we refund the unused whole months, calculated at the monthly rate you actually paid rather than at the higher standing price. Part-months are not refunded.

When we will refund in full

If the service was substantially unavailable for a prolonged period because of a fault on our side, tell us and we will refund that period — we would rather do that than argue about it. This does not cover a WhatsApp outage or a restriction Meta places on your number, because that is not ours to control (see the terms).

Taking your data with you

Ask for an export before you leave or within 30 days after, and we will send your appointments and customer list in a plain, readable format. It is your data and you should not have to argue for it.

How to ask

Email admin@asaanbook.online from the address on the account. We aim to answer within two working days, and to process an agreed refund within fourteen.